We're rethinking homes for how people really live, and we're looking for an Assistant CX Operations Manager to join our Customer Experience team to help shape the future of living - one thoughtful detail at a time.

You'll be the main point of contact between the frontline team and senior management - keeping daily operations tight so the bigger picture work can move forward.

What you'll be doing:

• Manage a team of 50-80 agents and team leads on a day-to-day basis
• Track and manage ticket queues to ensure nothing falls through the cracks
• Monitor team performance and step in early when targets are at risk
• Handle escalations and make on-the-ground calls without waiting to be told
• Run regular check-ins, coach underperformers, and recognise good work
• Make sure shift coverage, workload, and resources are properly planned
• Keep workflows and processes consistent across the team
...