Responsibilities

• Respond appropriately to all the customer telephone queries
• Make telephone calls to customers to inform them about special promotions or offers
• Maintain database of customers to initiate cross selling activities
• Communicate and coordinate with internal departments and follow up on customer interactions
• Maintain records of customer interactions and transactions
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
• Handle customer complaints, warranty issues, after sales service etc.
• Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
• Ensure customer service standards of the customer service counter as per company’s standards
• Process orders for delivery and installation to customer premises and follow up w...