Associate, Agency & IUTA Services (6 months contract)

Support the Agency & IUTA Services team to ensure accurate, timely day-to-day agency service operations while maintaining high productivity and continuously improving departmental quality and performance.

What You’ll Do

• Manage end-to-end Agency Services operations, including FiMM applications, exam registration, and candidate/result administration.
• Ensure accurate and timely processing of agency contracts, appointment letters, registrations, renewals, and payments.
• Maintain proper documentation, records, and compliance standards, including periodic self-testing and reporting.
• Oversee commission processing, campaign reporting, contest tracking, and outstanding payment follow-ups.
• Handle agency enquiries, complaints, and daily communications, including circulars and updates.
• Collaborate with Finance, Branch Operations, and IT to support system pr...