The Associate ALM Support Analyst provides a key cornerstone of technical support for PlayStation Studios QA, PlayStation Studios, and its partners. They are responsible for service desk triage, monitoring and ticket resolution duties, as well as tier 1 and 2 ALM tasks, across all supported applications and services. Primarily these tools include our Application Lifecycle Management (ALM) tools such as Jira, Confluence, and TestRail, custom in‑house developed tools, as well as collaborative enterprise tools such as SharePoint and Microsoft Teams.