The Role

As a Technical Support Engineer for Cisco Small Business products, you will provide expert support to customers and partners worldwide. This role offers broad exposure to diverse networking technologies, with opportunities to specialize in areas such as Switching, Routing, Voice, Security, or Wireless.

Responsibilities

• Providing technical support for Cisco Small Business products, technologies, and solutions to partners and customers.
• Build strong working relationships with customers, ensuring issues are resolved while enhancing their overall experience with Cisco.
• Share technical knowledge and insights with peers and customers through well‑documented resources.
• Collaborate with cross‑functional teams to escalate and resolve critical issues, driving support efficiency and effectiveness.

Qualifications

• Exhibits advanced knowledge in at least two of the following areas, with working knowle...