Position
Associate Director, Membership & Community ExperienceMiles Nadal JCC
750 Spadina Ave
Toronto, ON M5S 2J2Reporting
Reports to: Chief Experience OfficerSummary
The Associate Director of Membership & Community Experience will lead the Membership and Community Experience teams, driving member acquisition, engagement, retention and operational excellence to achieve financial outcomes for the MNJCC fitness centre. The role involves strategic planning, team development, customer experience management, and cross‑departmental collaboration.Schedule
Full‑time, 37.5 hours per week. Regular schedule with some evening and weekend work required. In‑person, on‑site role.ResponsibilitiesLead vision, strategy and day‑to‑day leadership for Membership and Community Experience teams.Develop, implement and evaluate member acquisition, engagement and retention strategies.Build a culture of accountability, collaboration and best practices across teams.Identify and implement service...