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🥝 Associate Director, Process Optimisation
0000055801 RBC Shared Services Malaysia Sdn. Bhd. | Putrajaya, Malaysia | Posted June 04, 2026
Job Description
Job Description
SUPPORTS WM GLOBAL OPERATIONS TRANSFORMATION OBJECTIVES
Business and process analysis, risk and issue management and activity trackingEnsure best practice is deployed through active engagement with all areas of Operations and their stakeholdersAdopt a flexible approach to working to ensure appropriate skills, capabilities, and expertise are deployed to support different initiativesEmploy a prudent balance of good governance, business controls and process, through agile and dynamic deliveryLead initiatives to streamline workflows, mitigate operational risks, create capacity and enhance cost savingsIMPLEMENTS IDEAS
Design and develop automated workflows using AI to replace/supplement manual processes (e.g. data extraction, reconciliation).Collaborate with Operations teams to identify automation opportunities and contribute to project prioritization.Document automation solutions, includi...