Position Summary An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems.
Roles & Responsibilities Technical Support - Provide technical assistance to end users for hardware and software issues.
- Respond to, document, and resolve service tickets in a timely manner.
- Assist users with installations and configurations of IT equipment.
System Implementation - Support the installation and testing of new hardware and software.
- Ensure integration and compatibility of new systems with existing infrastructure.
- Assist in the development of new report templates and formats.
System Maintenance