Responsibilities / Tasks

- Installation, commissioning and maintaining Equipment/s like Separators, Decanters and other process plant related instrumentation, controls and auxiliaries.

- Providing timely response to customer complaints (online and onsite)

- Evaluating and resolving equipment related issues on the equipment/s.

- Maintaining good relationship with the customer.

- Conducting onsite equipment related training for the customer.

- Supporting Sales team and other peer group with the technical knowledge on the equipment/s.

- Maintaining product manuals and updating technical documentation.

- Making spares and service related recommendations to the customer based on the health of the equipment/s.

- Escalating high level technical issues with Global technical support for resolution.

- Aligning with the back office for spares supply and service offers.

- Selling spare parts and service / maintenan...