Job Title:

Associate- IT Global Service Management

Summary:

Provide first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Desk for Momentive. Be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements.

Responsibilities Include:

Key Tasks and Deliverables:

Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI’s

Pro-actively identify and communicate potential bottlenecks, problems and operational adjustments that improve the stability of IT operations.

Identify key areas and support knowledge management based on IT Incidents and Service requests.

Per requirements support IT projects and initiatives for testing, validation and document creation.

Drive skillset improvem...