Business Function Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels. Responsibilities Provide operational support for production channel system Possesses good domain knowledge of payments/Channels Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, ...