Description

Associate ManagerWhat we are looking for?1. Right balance of Leadership and management2. Technically sound around Widows Server administration, overall IT Operations, IT Service delivery, well versed with ITIL processes, a very good troubleshooter of technical issues3. Problem Management - Methodological Problem solving thought process - 5 Whys, RCAs, KepnerTrego4. A leader to lead a team of monitoring analysts who are responsible to monitor incoming alerts using various tools and perform actions in order to prevent potiential client impact. People Management Competencie:Overall 7+ years IT experience with at least 0-1 years of experience in leading directly 10 or more peopleCoach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.Empower employees to t...