We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI‑enabled, AI‑ready, and AI‑optimized devices, infrastructure, software, solutions and services.

Strategic Responsibilities

• Define and strategize the functions of event monitoring, production support, ITSM incident, problem, change, service level reporting, and IT Service Management tools to align with business directions and long‑term roadmap.
• Maintain strong awareness of organizational business needs and ensure IT services are aligned with client requirements.
• Keep up to date with industry trends and developments in IT operations manageme...