Lead, mentor, and develop a high-performing team with clear goals and accountability. 

Act as an escalation point for client issues and ensure timely resolution. 

Attend and contribute to internal meetings

Capture and share lessons learned related to solved issues 

Identify gaps and areas for improvement in the process 

Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries. 

Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support 

Conduct regular business reviews and feedback sessions with manufacturing clients. 

Monitor SLAs, KPIs, and quality standards to ensure delivery and client inquiry excellence. 

Analyze operationa...