Job Title : Associate Manager - Service Delivery
Location : Mohali/Bangalore
Position Type : Full-Time
Shifts : APAC & EMEA
Role Summary:
The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members. This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilities
Key Responsibilities
Project Delivery Leadership: Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KPIs.
SLA & KPI Management: Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement corrective actions.
Resource Management: Assign and manage project-...