Responsibilities: Customer Interaction: Handle a high volume of inbound and outbound customer calls in a professional, courteous, and efficient manner. Actively listen to customers to understand their needs, concerns, and issues. Provide clear, concise, and accurate information regarding products, services, policies, and procedures. Effectively de-escalate calls with frustrated or irate customers, maintaining a calm and empathetic demeanor. Ensure a positive customer experience on every call. Issue Resolution & Troubleshooting: Identify, diagnose, and resolve customer issues related to products, services, billing, technical problems, or general inquiries. Guide customers through troubleshooting steps or provide solutions based on established procedures and knowledge base articles. Collaborate with other departments (e.G., Technical Support, Sales, Billing) to resolve complex customer issues that require cross-functional assistance. Documentation & Data Management: Accurately document a...