# Associate Product Operations Specialist* Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia**Associate Product Operations Specialist**Mintel users rely on us to connect them quickly and accurately with the insight they need to make better business decisions. With a broad portfolio of data, tools, and methodologies, it can take time to learn how to get the most from the platform. This role has two core functions: * **Triage and respond to support tickets** — Handle incoming client and internal chats/tickets, resolving where possible and routing to the right subject-matter expert (SME) as needed.* **Translate and maintain help content** — Turn technical product and engineering documentation into clear, client-friendly help articles and in-product guides that support our global user base (100,000+ users) at scale.**What You'll Do** * **Triage incoming client and internal chats/tickets**, resolving where possible and routing to the right SME as needed. Most queries will come from sa...