Responsibilities

· Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations

· Ensure all incident escalation are properly tracked, escalated and with proper closure

· Implement configuration changes and process requests from clients

· Manage and maintain the security policies for the service

· Manage device tuning and patching

· Assist in troubleshooting if required

· Monitor the infrastructure’s health and service’s availability

· Resolve the incident tickets within the Service Level Agreement (SLA)

· Work closely with the team lead/manager to ensure tasks are executed

· Maintain existing operational documentation to ensure that any newest changes are captured

Qualifications

· Diploma/Degree in Information Technology or related discipline

· Basic knowledge in Information Technology (e.g., O...