Provide hands-on development support for incident resolution, break-fix efforts, and system enhancements related to the Salesforce TPM & KAM application. 

Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements. 

Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality. 

Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements. 

Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post-deployment support. 

Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application ...