CORE RESPONSIBILITIES:

· Develop and maintain scripts in PowerShell and Batch for automation and system tasks.

· Configure, manage, and optimize ConnectWise Automate, ConnectWise RMM, Screen Connect, and Ninja RMM tools.

· Create and deploy automations, monitors, and alerts within ConnectWise Automate and CW RMM.

· Troubleshoot and resolve issues related to plugin failures, script errors, and monitor breakdowns.

· Provide after-hours and rotational shift support in a 24x7x365 operational setup.

· Collaborate with cross-functional teams to ensure consistent delivery of high-quality services.

ELIGIBILITY:

· Any technical graduate

· Good communication skills

· Flexible to work in shifts

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