Work Experience: Total 8 years’ previous experience in Training function and Minimum 1 year as an AM Training or related position.

Language & Communication:

• Should have good communication skills in English
• Should have managed a group of Trainers

Responsibilities:

• To motivate, develop and mentor team members in a dynamically changing environment
• Managed group of communication coaches
• Ability to plan training & refresher communication
• Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
• Must be able to coach & mentor the team on a regular basis
• Must be ready to pick up & drive towards the smooth closure of escalated engagements
• Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
• Abi...