Responsibilities:

• Oversee daily operations at assigned service points
• Handle front counter, admin, and operational matters
• Work with Nurse Managers & stakeholders to solve process/system issues
• Ensure facilities are patient-friendly and safe
• Drive customer satisfaction and service improvements
• Support business and financial targets with clinical teams
• Prepare annual budgets, review performance & develop new initiatives
• Lead and supervise non-nursing staff (appraisals, training, recruitment, retention)
• Ensure good communication flow between staff and management
• Participate in committees and ad-hoc projects