Job Description
Role: Asst. Team Leader - Service Desk
Location: Pune
Minimum Education
Any Graduate + ITIL certified
Skills
Analytical skillsEffective Business CommunicationCoaching skillsOperations ManagementSLA ManagementMS OfficeOperational knowledge of contact center platform and ITSM toolPerformance Management skillsConflict management skillsCapacity managementPresentation skillsTraining need identificationTechnical Skills
Client Technical Service Awareness – IntermediateTechnical Troubleshooting - Account Management/password reset - AdvanceTechnical Troubleshooting - OS – AdvanceTechnical Troubleshooting - End Devices - AdvanceTicketing Tool – AdvanceMS Office – IntermediateContact center platform operating skills – IntermediateContact center pl...