**Role Purpose**

The role includes leading a team of analyst/senior analyst and specialists for Invoice processing/ Scanning/ Supplier management/Payments management/Specialty activities (resolving of exceptions) to ensure service delivery as per customer requirements

**Key Accountabilities**

+ Give consistent customer service delivery, build customer confidence in the level of service provided. Meet the ongoing needs and expectations of our customers.
+ Identify process related issues and concerns and escalate to Manager- AP in a timely manner.
+ Review every day Metric reports to see the performance of the team members, Identify the gaps and take corrective actions in a timely manner.
+ Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan.
+ Working closely with management on suggesting process improvements, building efficiencies and identifying control gaps.
+ ...