Job Overview:
The Automation Process Lead owns the strategic automation agenda within Health Operations, driving scalable process transformation, governance control, and measurable value creation through digital enablement and AI integration.
What you Do:
•Automation Rate (STP %)
•Manual touch reduction
•Turnaround Time (TAT) improvement
•Cost per transaction optimization
•Compliance & Quality adherence
•Lead end to end automation strategy across Health Operations.
•Drive process optimization, efficiency, and compliance.
•Enhance automation rate, reduce manual touchpoints, and improve KPIs.
•Act as the bridge between Operations, IT, and Digital teams.
•Provide clear feedback on queries from Operation.
•Provides clients an understanding of any declined medical claims.
•Coordinates workflow & meet deadlines.
•Decision Making Responsibility
•...