1
Customer Handling
Receiving customer with smile and greet him with Politeness, courteousness and professionalism
Verify the service requests made by customers & Capture VOC of the customer and update in the system
Conversational skill for telephonic as well as face to face discussion
Customer communications about repair updates
2
Diagnosis
Analyse and Diagnose the Scooter to identify number and type of repairs applicable
Update the diagnosis report in the WMS (Getafix)