Autotask & ITGlue Consultant (MSP Process Optimization)

Engagement: Contract (Hourly consult with aggressive completion date)
Location: Remote
Department: IT Operations / MSP Systems

About Us

We are a growing Managed Services Provider that has been using Autotask PSA and ITGlue for three years. As our operations continue to scale, we are looking for an expert consultant who can evaluate our current environment, fine‑tune our configurations, and implement MSP‑industry best practices across both platforms.

What You’ll Do

• Perform a full assessment of our current Autotask and ITGlue configuration.
• Recommend and implement improvements aligned with MSP industry standards.
• Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
• Enhance ITGlue structure, documentation standards, permissions, and i...