AV Field Service Technician

Location: Johannesburg

Salary: R12 000 - R18 000

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

Our client is looking for an AV Field Service Technician who will be responsible for attending to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maint...