Key Responsibilities

• Perform a daily checks of AV equipment of booked meeting rooms in the morning, before meetings starts
• Assistance in equipment set up, testing and standby assistance as requested for meetings and events. Such as Auditorium and Training 7-War Room for Presentation, Broadcasting, Video Conferencing and Delegate System Recordings
• Provide End-user training on AV equipment usage
• Management of AV service requests and incident reporting. Attend to calls logged related to the AV installation in the pause areas, meeting rooms, auditorium and war room
• Checking of audio-visual equipment during times when rooms are not in use in preparation for live meetings and/or events
• This includes basic functionality systems checks and documenting, troubleshooting, resolving and/or escalating any identified anomalies
• Perform root cause analysis of technical issues reported, to assist with troubleshooting and issue re...