Responsibilities

• Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives.
• Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions.
• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
• Drive cost-efficiency and end-user performance improvements across the virtual desktop estate.
• Manage the strategy, implementation, and support of Genesys Cloud.
• Collaborate with business leaders to optimize customer experience.
• Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi.
• Lead network modernization and performance initiatives with a focus on resilience and uptime.
• Direct day-to-day IT operations including monitoring, incident management, change management, and capac...