Role: AWD business rule configurator

Location: Columbus OH Onsite



JD -

Key Responsibilities

Business Rules & Workflow Configuration (Core)

• Configure and maintain AWD business rules for work routing, prioritization, assignment, SLAs, escalations, and exception handling across P&C workflows.

• Design rule-driven automation for:

• Eligibility/triage, queue assignment, skill-based routing

• Work item creation, status transitions, and trigger-based actions

• Diary/follow-up tasks, rework loops, and approval steps

• STP (Straight Through Processing) decisioning patterns where applicable

• Implement and maintain rule parameters, lookups, and decision tables with proper version control and traceability.

• Support process optimization by identifying bottlenecks, reducing touches, and improving cyc...