Join Axiom Technologies as a Desktop Support Engineer in Montreal, where you'll provide on-site IT support to enhance user experience. Your role is pivotal in delivering timely solutions to desktop challenges.
As a Desktop Support Engineer, you will engage with end-users to resolve first and second-level support issues. This role requires over three years in IT field support, ensuring customer satisfaction while managing tickets and communications effectively. You will also suggest improvements based on technical insights.
Key Responsibilities:
• Provide hardware and software troubleshooting for users
• Actively manage service requests to resolve desktop issues
• Serve as a technical escalation point as needed
• Adhere to desktop group practices and policies
• Document support activities in ServiceNow accurately
Requirements:
• Minimum 3 years of relevant IT support experience
• Must be fluent in French
• A+ certification and Cisco or Microsoft certific...