Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, islooking for a results-driven Call Centre Manager to be responsible for leading, directing and driving both inboundand outbound B2 B sales teams to achieve their overall sales objectives. This role requires strong leadership,process optimization, and a customer-focused mindset to ensure operational efficiency of the B2 B Call Centre

Develop and implement sales strategies to achieve revenue and conversion targets. Monitor targets such as conversion rates, leads quality, pipeline activity and agent, team lead and
supervisor performance. Set daily, weekly, monthly sales targets and ensure they are consistently met. Oversee call quality, customer interactions, and service levels to ensure consistent excellence. Analyse market trends, customer needs and competitor activity. Lead, motivate and mentor sales agents, team leads and supervisors. Conduct regular coaching session...