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Job Summary

Defines and manages the processes and management systems within operational functions to support transaction processing and other administrative activities, ensuring goals align with the organization's objectives.

Job Accountabilities - Key Responsibilities

• Ensure operational and system policies and procedures are implemented and monitored effectively.
• Drive the implementation of appropriate operating standards and principles across operations, sharing best practices and achieving commercial benefits.
• Develop and establish a cost-effective operating model across all operational functions, including key performance indicators, business metrics, and external benchmarking to facilitate decision-making.
• Align objectives and priorities with the organization’s vision and values, ensuring team actions support organizat...