Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.


GENERAL FUNCTION:

Second level of escalated support for both the Contact Center and Consumer Bank. Handles complex customer interactions and provides outstanding customer service by answering customer's questions and ensuring complete issue resolution. Responsible for minimizing reputational and financial risk to the Bancorp as it relates to assigned complaints, while focusing on customer experience and retention. Works independently to manage the workflow of assigned consumer complaints through final resolution and complaint closure through the Case Management Tool (CMT).


Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for c...