Lead hotel operations excellence at BCP in beautiful Banff, Alberta. As the Director of Hotel Operations, you'll drive performance and guest satisfaction while optimizing overall management.
Reporting to the VP Operations, this director role is crucial for overseeing all hotel functions at BCP. Your responsibilities include enhancing operational standards, managing hotel costs, and monitoring guest satisfaction metrics. You will also develop training programs for hotel teams and ensure strong vendor relationships for quality operational supplies.
Key Responsibilities:
• Uphold and enhance hotel operating standards
• Develop tactics to support BCP’s hotel strategy
• Analyze hotel costs and guest satisfaction scores
• Manage vendor relationships for operational supplies
• Support hotel team training and development
Requirements:
• Experience in hospitality operation management
• Excellent communication skills, both written and verbal
• Strong understandin...