Join one of the UK's fastest-growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers — helping them get the most from world‑class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

• Handle all first-touch customer queries via email, live chat, and WhatsApp — covering orders, deliveries, product questions, and account queries.
• Triage and route complex or specialist queries to the appropriate team (returns, admin, social).
• Maintain first reply time and SLA targets across all channels.
• Accurately log and categorise all tickets in Dixa — every time, without exception.
• Handle Amazon CS queries within the 24-hour SLA window.
• Flag unusual volume spikes, query trends, or recurring issues to your Team Leader.
• Escalate any query beyond your resolution capability to your TL promptly.