About This Role The User Operations Specialist is responsible for the development, continuous improvement, and delivery of top-quality support. They are customer-obsessed and comfortable leveraging data, partnerships, and technology to develop creative solutions that improve the BIGO LIVE experience.

Responsibilities

• Drive in-app operational strategies based on user profiles and behavior analysis, translating insights into actionable plans to drive revenue growth.
• Familiar with user segmentation and growth incentive systems, with a strong user-first mindset.
• Manage comparable user territories, using field and data-driven insights to develop strategies that improve paid user retention, acquisition, customer satisfaction, and revenue growth.
• Collaborate with stakeholders from Operations, Marketing, and Analytics to understand user behaviors and identify key focus areas.
• Maintain a top-quality support e...