Provide exceptional support to travelers in a bilingual customer service role at Recruit Action in Montréal. Assist clients with medical and non-medical situations under a hybrid work model.
This permanent position requires support for clients in both English and French. You will manage claims, explain insurance coverage, and coordinate necessary services. The role operates under a rotating schedule from 7 am to 11 pm, offering a dynamic international environment.
Key Responsibilities:
• Answer inbound calls and provide empathetic client support
• Act as a resource for insured members and facilities
• Open claim files and connect clients with healthcare providers
• Explain travel insurance and its exclusions
• Document interactions in the claims management system
Requirements:
• College diploma or equivalent certification
• Customer service experience in relevant fields
• Bilingual in English and French, third language is a plus
• Strong communicatio...