Location: Austin, TX 

Work Mode: 5 days onsite

Shift Timing: Must be available for any 8-hour shift from 7 am to 7 pm.

 

Role Overview:

We are looking for a Bilingual Customer Service Representative to support the Provider Network team. In this role, you will assist Medicaid providers and clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced call center environment.

Key Responsibilities:

• Provide accurate and unbiased support to Medicaid providers and clients regarding eligibility, claims status, and program-related inquiries


• Handle inbound calls professionally, ensuring prompt and courteous responses


• Maintain detailed and accurate documentation of all interactions in the system


• Route calls to the appropriate departments when necessary

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