Description
Position Overview

We are seeking a Bilingual Customer Service Representative (Spanish/English) to join a fast-paced contact center environment. This role is ideal for someone who enjoys helping customers, communicating clearly across language barriers, and providing a positive service experience. Insurance industry knowledge is a plus, but not required.

Key Responsibilities

+ Handle inbound and/or outbound customer calls, emails, or chats in both Spanish and English

+ Assist customers with general inquiries, account information, policy questions, and service requests

+ Accurately document customer interactions and update information in internal systems

+ Resolve issues professionally and escalate complex concerns as needed

+ Maintain a high level of customer satisfaction while meeting quality and performance metrics

+ Follow company policies, procedures, and compliance guidelines


Req...