The Customer Service Representative handles customer inquiries and support requests via phone, email, and chat. The role requires experience in customer service or BPO environments and hands-on use of ticketing systems to manage and resolve cases efficiently.

Key Responsibilities

• Respond to customer inquiries across multiple channels.
• Create, update, and resolve tickets using support platforms.
• Troubleshoot issues and escalate cases when needed.
• Maintain accurate records of customer interactions.
• Follow internal processes and meet service quality standards.
• Collaborate with internal teams to resolve customer concerns.

Qualifications

• Experience in customer service, helpdesk, or BPO environments.
• Experience with ticketing systems such as Zendesk, HubSpot, Service Cloud, or similar is a must
• Strong communication and problem-solving skills.
• Ability to multi...