Join Mabe as a Bilingual Customer Service Specialist to manage inquiries in both French and English. Immerse yourself in a dynamic role focusing on customer help and problem resolution.
In this position, you will handle inbound calls from Canadian customers, addressing warranty inquiries and scheduling service calls for appliances. The ideal candidate should have excellent bilingual communication skills, with a strong ability to navigate multiple software applications efficiently. Team collaboration and timely follow-ups on customer commitments are essential for success in this role.
Key Responsibilities:
• Receive and respond to customer inquiries via phone
• Handle product warranty issues and service requests
• Use multiple software applications effectively
• Follow up on pending customer commitments promptly
• Escalate unresolved issues to the appropriate department
Requirements:
• Fluently bilingual in French and English
• Minimum two years of customer...