Become a key player at Mabe as a Bilingual Customer Service Specialist in Moncton, Canada. Handle customer inquiries in both French and English, ensuring exceptional service and efficiency.
This role requires fluency in both languages and is suited for candidates with at least two years of customer service experience. You will manage warranty questions and service calls while navigating multiple software systems. A commitment to follow-up and resolve outstanding issues is vital for success.
Key Responsibilities:
• Handle inbound calls for customer inquiries
• Process service requests and warranty claims
• Track commitments and escalate unresolved matters
• Utilize multiple software applications efficiently
• Maintain high customer service standards
Requirements:
• Fluent in French and English
• College or University degree or equivalent experience
• Minimum two years of customer service experience
• Strong keyboard skills (30 wpm minimum)
• Depend...