Requisition Title

:Bilingual Spanish Customer Service Case Manager(03UZP)US-TX-Houston

Description

At Percepta, we bring first-class service across each market we support. As a Bilingual Spanish Customer Service Case Manager workingonsite in  Houston, TX , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
The Bilingual Spanish Customer Service Case Manager  will work with customers to earn and retain their loyalty by showing appropriate empathy and resolving their concerns in the fastest and most pleasant means possible. They will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our c...