Join Lightspeed as a Bilingual Support Specialist and provide exceptional technical assistance to merchants. Utilize your French and English skills to diagnose complex issues and enhance customer satisfaction.
In this frontline role, you will leverage your technical expertise and problem-solving abilities to assist merchants using our Point of Sale platform. Your key tasks include providing support via chat, phone, and email, interpreting customer workflows, and resolving technical challenges efficiently. You will gain extensive knowledge of Lightspeed products through structured learning and hands-on experience.
Key Responsibilities:
• Offer technical support through multiple channels
• Diagnose root causes of technical issues systematically
• Analyze system behaviors and logs to resolve complexities
• Document troubleshooting steps for accurate case tracking
• Escalate intricate issues as needed
Requirements:
• Fluency in French and English, both written an...