WHAT YOU’LL DO:

• Prepare and issue billing packs on a timely basis (weekly targets)
• Ensure high accuracy in billing for both existing and new clients
• Process billing adjustments, new business and renewal billing
• Manage and respond to client billing enquiries within agreed timelines
• Investigate and resolve complex billing issues involving insurers and internal stakeholders
• Maintain strong client relationships by delivering clear communication and reliable support
• Ensure minimal client complaints through high service quality and responsiveness

New Business & Onboarding

• Verify onboarding documents with Sales/Renewal teams to ensure data accuracy

Operations & Process Improvement

• Monitor billing turnaround time and ensure invoices are issued within SLA
• Identify process gaps and drive improvements to enhance billing efficiency
• In...