**About us**:
**About the role**:
As a Billing Operations Specialist at our company, you will play a crucial role in managing and optimizing our billing operations, focusing on merchant account maintenance, dispute management, and market research. You will be responsible for ensuring smooth day-to-day operations, minimizing financial risks, and making sure all our accounts are in good standing.
**Key Responsibilities**:
- Perform daily checks of all merchant accounts, especially PayPal, to monitor account activity, notifications, and status.
- Update and report on merchant account statuses to relevant teams.
- Process dispute alerts promptly to prevent chargebacks by initiating refunds and canceling user subscriptions when necessary.
- Ensure all disputes are submitted correctly and on time, adhering to PSP deadlines and company guidelines.
- Review and update dispute evidence templates to ensure accuracy and effectiveness.
- Provide guidance to the team on t...