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-To ensure that billing is produced on time and accurately, against the right account, is sent to the required recipient along with any required supporting detail.

· Set up billing records in an accurate and timely manner. This must include a review of the details proposed for completeness and gross error. Review any special account notes or instructions and amend the data where necessary. Escalate where required.

· Maintain billing records. This includes but is not limited to; site address, ‘invoice to’ location, analysis codes, finance contract number, device and meter contacts, and consumable details.

· Expire records, block from further service/toner and bill final reads.

· Investigate and close out customer complaints, escalated issues and queries in a timely and professional manner. Engage with customers both via email and over the phone to help solve their queries.

· Process meter corrections an...