BLOOD DONOR AMBASSADOR - VOLUNTEER JOB DESCRIPTION

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception...